Frequently Asked Questions

If you have any questions that you can't find the answer for please feel free to drop us a message!

Collapsible content

Can I use the image I received for something else?

(ex: I ordered a business card can I print it as a postcard or sticker?)

Simple answer is no. You purchased a business card not a social media cover or postcard.

The more technical answer... every item has a different set of dimensions and file specs. In order to print the best the files need to be properly setup for whatever item you are wanting to print. Taking a business card and printing as a banner for example can result in a very poorly printed banner because the file was not large enough to print on a banner.

Using an image for anything other then it is intended for will create distorted products.

Do you do the printing yourself?

No I do not. We are a nomad family which means we live and travel around the country in our RV so we do not have the space to have all the amazing printers and equipment. I have searched high and low to find the absolute best print partners that handle all the production and drop shipping for me.

Because of this I never get to see the finished product. So if it shows up and doesn't look quite right, please reach out to me ASAP!

What if the printed item is not right, damaged, or has imperfections?

Please reach out to me within 7 days of receiving. I will need photos of the item and a specific description of what is wrong. At this point I will reach out to my print partner and discuss it with them and come up with a solution for you. Please allow 1-2 business days from the time you let me know to the time I will let you know the solution.

Do I receive full rights of the image(s)/file(s) I purchase?

All images are copyright © Designs On The Go. All rights reserved. Copyright does not transfer with sale.

Image(s)/File(s) purchased are for the sole use of the person who purchased them. Additionally they may only be used in the form they were received, modifying images in any way is strictly prohibited without written permission. Items may not be resold without direct written permission.

Will colors appear the same in person as I am seeing on the screen?

Please keep in mind that all monitors show color differently. Colors may appear slightly different on your screen than on paper. Also all printers print things a little differently. I cannot not be responsible for the exact color matching due to this. If you have questions please ask.

What about making copies of the file(s)?

You may make copies of original Designs On The Go files for backup purposes only. Copies must remain ONLY on the computers that belong to you. You may not place the files on a shared drive that others would have access to.

Can I redistribute?

Do not redistribute Designs On The Go files, share them with others, offer them as freebies, or post them online (even in modified form).
You may make digital cards containing my images for friends and family as long as the card does not contain layers from which my images could be extracted.

Do not post my full resolution designs on public online forums or social media websites.

It is OK to use the images from the Designs On The Go shop listings on your blog if you wish to feature my work. If you blog about the digital products at Designs On The Go, please provide a link directly to my shop: www.designsonthego.store